FAQs
Frequently Asked Questions (FAQ)
1. What is Dualsenseshop?
Dualsenseshop is an online-only store that offers gaming accessories for PlayStation users. The store is operated by an individual seller based in London, UK.
2. Do you have a physical shop?
No. Dualsenseshop does not operate a physical retail store or collection point. All orders are placed through our website and delivered directly to customers within the United Kingdom.
3. Where are you based?
We are based in London at the following address:
275 Old Street London EC1V 9LN
This address is for administrative and customer communication purposes only. It is not a pickup or walk-in location.
4. Which countries do you ship to?
We currently ship within the United Kingdom only. International shipping is not available at this time.
5. How much does shipping cost?
Shipping is free on all orders. There are no additional delivery charges at checkout.
6. How long does delivery take?
Order handling time: 1–3 business days
Delivery time after dispatch: 3–5 business days
Delivery times may vary slightly depending on courier operations, weather conditions, or public holidays.
7. Will I receive tracking information?
Yes. Once your order is dispatched, we send an email with tracking details so you can follow your delivery progress.
8. What payment methods do you accept?
We accept:
- Debit cards
- Credit cards
- PayPal
All payments are processed securely. We do not store card numbers or sensitive payment information.
9. Do you accept returns?
Yes. We offer a 30-day return window for all orders. Returns are free, and we provide a prepaid return label once your request is approved.
10. How do I start a return?
To request a return:
- Email us at contact@dualsenseshop.com with your order number.
- We will review your request within 1–2 business days.
- If approved, we will send you a prepaid return label and instructions.
- Return the item in its original condition and packaging.
11. How long does it take to receive a refund?
Once we receive the returned item, refunds are processed within 3–7 business days and issued to the original payment method.
12. Are your products original?
All product descriptions are based on the information provided by our suppliers. We do not claim to be an authorised reseller or official partner of any brand. All trademarks and product names belong to their respective owners.
13. How can I contact customer support?
You can reach us through:
Email: contact@dualsenseshop.com
Phone: +44 7482 794198
Opening hours: 08:00–17:00 (UTC+0), Monday–Friday
We aim to respond within 1–2 business days.
14. Is my personal data safe?
Yes. We follow UK GDPR requirements and use encryption and secure servers to protect your information. You can review our full Privacy Policy for details.
15. Can I change or cancel my order?
If your order has not yet been dispatched, we may be able to modify or cancel it. Please contact us as soon as possible at contact@dualsenseshop.com.
16. Do you offer in-person returns or exchanges?
No. Since Dualsenseshop is an online-only store, all returns must be processed by post using the prepaid return label we provide. We do not accept in-person drop-offs.